Service Terms and Conditions
Effective date: 1 October 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your engagement with me, Sharlene Anthony of The Play Consultant, for consulting, workshops, mentoring, and coaching services (“Services”).
By enquiring about, booking, or paying for any of my Services, you agree to these Terms. If you do not agree, please do not engage my services.
These Terms apply alongside any proposal, scope of work, quote, or written agreement provided for a specific engagement.
2. Services
I provide professional support to early childhood educators, leaders, and services through:
Consulting – advice, reviews, strategic guidance, documentation audits, and tailored support.
Workshops – professional learning sessions delivered online or in person.
Mentoring – ongoing reflective dialogue, capability building, action planning, and professional support.
Coaching – goal-oriented, strengths-based guidance for educators, leaders, or teams.
The scope, deliverables, timelines, and pricing for any Service will be confirmed in a proposal, scope of work, or service confirmation email.
All Services are advisory in nature. Outcomes depend on the client’s implementation and context; I do not guarantee specific results or improvements.
3. Payments
Fees for all Services will be outlined in the proposal or booking confirmation.
Payment methods include approved online payment options or direct bank transfer.
Payments are generally non-refundable, including for partially completed Services, unless expressly stated otherwise.
Workshops, mentoring, and coaching sessions may be rescheduled where possible with reasonable notice.
Services may not commence until agreed payment terms are met.
4. Delivery of Services
Services may be delivered online, in person, or through a hybrid method, depending on the agreement.
I will communicate promptly if any changes to timelines, availability, or delivery methods are required.
Clients are responsible for providing accurate, complete, and timely information, documentation, access, or context necessary for me to deliver the Services effectively.
5. Client Responsibilities
By engaging my Services, clients confirm that:
They have authority to share relevant documents, platforms, or information.
They will implement recommendations, strategies, and insights at their own discretion.
They will ensure all internal decision-making, compliance, and regulatory responsibilities remain with their organisation or leadership team.
6. Confidentiality
All information shared during the engagement is treated as confidential unless disclosure is required by law.
Sensitive information, such as documentation that includes child-level data, is handled securely and accessed only for the purposes of providing Services.
7. Intellectual Property
All materials, tools, templates, slide decks, frameworks, and resources I provide remain my intellectual property.
Clients receive a limited, non-transferable licence to use materials internally for the duration of our engagement.
Materials must not be reproduced, shared externally, or distributed to third parties without written permission.
8. Child Safety & Safeguarding
I comply with the Child Safe Standards (Victoria) and the National Principles for Child Safe Organisations.
While my Services do not involve direct work with children, any concerns relating to child safety identified during the engagement will be reported in accordance with legal and ethical obligations.
Clients are responsible for their own organisation’s child safety, protection policies, and mandatory reporting requirements.
9. Liability
My Services are delivered with professionalism, care, and expertise; however:
I am not liable for any direct, indirect, or consequential loss resulting from the use or implementation of recommendations, advice, or materials.
Implementation decisions and outcomes remain the responsibility of the client.
10. Indemnity
Clients agree to indemnify and hold me harmless from claims, losses, or expenses arising from:
breach of these Terms
misuse of any materials or Services
decisions or actions taken based on recommendations
11. Data Protection
I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal and service-related information is collected, stored, and used only for delivering Services and managing business operations.
Information may be shared with trusted third-party systems (e.g., Xero, Squarespace, Google Workspace) only as necessary to deliver Services or manage bookings, payments, and communication.
12. Communication
Clients agree to communicate respectfully and provide timely responses.
Email is the preferred method for formal notices.
I aim to respond to enquiries within 48 business hours.
13. Electronic Acceptance
Acceptance of a proposal, written confirmation, online signature, workshop booking, or payment constitutes agreement to these Terms.
14. Force Majeure
I am not liable for delays or failure to provide Services due to events outside my reasonable control, including natural disasters, illness, government restrictions, or technology failures.
15. Changes to Terms
These Terms may be updated periodically. The effective date above reflects the most recent revision.
Continued engagement after updates constitutes acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be handled by the courts of Victoria.
17. Acceptance
By engaging any Service (consulting, workshops, mentoring, or coaching), submitting payment, or accepting a proposal, you confirm that you have read, understood, and agreed to these Terms and Conditions.