Privacy Policy
Effective Date: 1st October 2025
1. Introduction
I am committed to protecting your privacy and managing your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how I collect, use, disclose, store, and dispose of your information when you engage my services or visit my website.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner.
2. What is Personal Information and Why I Collect It
Personal Information is information or an opinion that identifies an individual. Examples include names, email addresses, phone numbers, and business details.
I collect personal information:
Through correspondence by telephone and email
Via my website: www.theplayconsultant.com
From third parties, where reasonable and practicable (Calendly, TikTok, Instagram, Facebook)
I collect this information primarily to:
Respond to enquiries and manage bookings
Provide consultancy services
Process payments and maintain business records
I may also collect information through quizzes, reflection prompts, surveys, or workshops. This includes self-assessment scores, feedback, and professional reflections. This information is collected to understand educator needs, track engagement, and improve the services and resources I provide.
I may also use your personal information for secondary purposes closely related to the primary purpose in circumstances you would reasonably expect, or where you consent. This may include using aggregated or anonymized data to evaluate the effectiveness of my services, demonstrate outcomes, and guide improvements.
Participation in quizzes, reflection prompts, or surveys is voluntary, and you may choose not to answer any question. You can also withdraw consent at any time by contacting me.
When I collect personal information, I will, where appropriate, explain why I am collecting it and how I plan to use it.
3. Sensitive Information
Sensitive information may be sighted or collected, and is limited to any personal or service-related details that are necessary for delivering my services.
Sensitive information will only be used:
For the primary purpose for which it was collected eg. to complete a consulting, coaching, or mentoring service
For a secondary purpose directly related to the primary purpose eg. subscription to The Play Consultant mailing list
With your consent, or where required or authorised by law
Professional reflections, self-assessment responses, and feedback collected through quizzes, prompts, or workshops are treated as sensitive information and used only for the primary purpose of providing consultancy support, or secondary purposes with your consent, such as aggregated reporting or service improvement.
4. Third Parties
Where reasonable and practicable, I will collect your personal information directly from you. In some circumstances, I may receive information from third parties (Calendly, TikTok, Instagram, Facebook), and I will take reasonable steps to ensure you are made aware of any information provided in this way.
Your personal information may also be disclosed to third-party service providers only to assist in delivering my services, processing payments, or hosting files (e.g., Xero, Squarespace, Google Drive), and only in accordance with this Privacy Policy.
5. Disclosure of Personal Information
I may disclose your personal information:
Where you have provided consent
Where required or authorised by law
To third-party service providers as outlined above
Responses to quizzes, reflective prompts, and feedback may be used in aggregated or anonymized form to evaluate the effectiveness of my services, demonstrate outcomes, and guide improvements to resources and consultancy support. Individual responses will only be used to provide personalized recommendations or support, unless consent is given for another purpose.
I do not sell, trade, or share your personal information for marketing purposes unless you have opted in.
6. Security of Personal Information
I store personal information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When personal information is no longer needed for the purpose for which it was collected, I will take reasonable steps to destroy or permanently de-identify it. Most client or transaction records required for compliance will be retained for a minimum of 7 years.
7. Access to Your Personal Information
You may request access to the personal information I hold about you and request corrections or updates, subject to certain exceptions.
I will not charge a fee for access requests, but may charge a reasonable administrative fee if providing a copy requires significant work. To protect your personal information, I will require identification before releasing requested information.
To exercise these rights, contact me at: sharlene@theplayconsultant.com
8. Maintaining the Quality of Personal Information
I take reasonable steps to ensure your personal information is accurate, complete, and up-to-date. If you find that the information I hold is incorrect or outdated, please notify me as soon as possible so I can update my records.
9. Policy Updates
This Privacy Policy may be updated from time to time. The most recent version will always be available on this website, with the effective date clearly listed.
10. Complaints or Enquiries
If you have any questions or complaints regarding this Privacy Policy, please contact me at: sharlene@theplayconsultant.com